Hi, I’m Yann—a designer who’s obsessed with tackling messy, complex digital systems.
Systems are fragmented, products aren’t intuitive. Tech is too hard to use. I’m committed to fixing that and making services that work for people that need them.
service + product
My background + focus
3+ years of experience. Currently designing patient-centered healthcare with UPMC Enterprises. Previously at SoFi and UEGroup. Graduate of Carnegie Mellon University's HCI program.
01 Service Design
I tackle system-level operational challenges in order to deliver seamless experiences across digital + physical touchpoints
02 Product Design
Through design, I balance human and business needs by creating intuitive, high-fidelity digital products
03 User Research
Naturally curious about people, I leverage rich research methods to evaluate complex systems and understand human experiences
My work
Web Design
Service Design
Onboarding 3 million patients to their new digital health record
Launching a resource hub to help patients manage their digital health tools
Mobile Design
UX Research
Building a farm-friendly system to deploy and control autonomous robots
Designing a mobile app to help farmers manage robots for hazardous tasks
Service Design
UX Research
Reimagining the waiting room experience through simpler, connected touchpoints
Making visits smoother for patients and staff with redesigned clinic workflows
Document Design
Accessibility
Supporting low vision patients through complex multi-stage appointments
Empowering patients to feel confident and prepared throughout their visit
A bit about me
I consider myself a holistic UX practitioner, creating human-centered experiences through research, product, business, and systems. I’m currently a Senior Strategic Designer with UPMC Enterprises, helping drive patient-centric healthcare for over 3 million patients throughout Western Pennsylvania. Previously I’ve designed in banking, aviation systems, and healthcare technology.
When I’m not waist-deep in Figma files, you can find me coaching with my local soccer team, tackling my next woodworking passion project, or mentoring young designers at one of Pittsburgh’s UX hackathons.
UX + Service Designer